Refund policy

Refund Policy

Last Updated: July 19, 2026

At Switchora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns

You may request a return within 7 days of receiving your order if:

The product is damaged during delivery.
You received the wrong item.
The product has a manufacturing defect.
The item is unused, in its original packaging, and includes all accessories and manuals.

To request a return, please contact our customer support with:

Order Number
Product Name
Reason for return
Photos or video (if the product is damaged or defective)

Non-Returnable Items

The following items cannot be returned or refunded:

Products damaged due to improper installation, misuse, or negligence.
Products modified or repaired by unauthorized persons.
Items with missing accessories, packaging, or serial numbers.
Products damaged due to electrical faults, voltage fluctuations, water damage, or physical impact.

Replacement

If your product is defective due to a manufacturing fault, we will inspect it and provide:

A replacement (subject to stock availability), or
Store credit, or
A refund if replacement is not possible.

Refund Process

Once your returned item has been inspected and approved:

Refunds will be processed within 7–10 business days.
Refunds will be made through the original payment method where possible.
Cash on Delivery (COD) orders will be refunded through bank transfer or another mutually agreed method.

Shipping Charges

If the return is due to our mistake (wrong item or defective product), Switchora will bear the return shipping cost.
For all other approved returns, the customer is responsible for return shipping charges.

Warranty

Products that include a manufacturer or Switchora warranty are covered only for manufacturing defects and according to the warranty period mentioned on the product page.