Terms of service

Terms of Service

Effective Date: July 19, 2026

Welcome to Switchora.pk ("Switchora", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms.

1. Eligibility

By using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

2. Products

Switchora offers smart home and electrical automation products, including but not limited to:

  • Smart Switches

  • Smart Plugs

  • Smart Circuit Breakers

  • Smart Sockets

  • Smart Sensors

  • Smart Home Accessories

All product specifications, images, and descriptions are provided for informational purposes. We strive for accuracy; however, colors, dimensions, and packaging may vary slightly from the images displayed.

3. Pricing

All prices are listed in Pakistani Rupees (PKR).

We reserve the right to change prices without prior notice. If an incorrect price is displayed due to a technical error, we reserve the right to cancel or refuse the order and issue a refund if payment has already been made.

4. Orders

Placing an order does not guarantee acceptance.

Switchora reserves the right to:

  • Accept or reject any order.

  • Cancel orders suspected of fraud or misuse.

  • Limit quantities purchased per customer.

If your order is cancelled after payment, a full refund will be processed.

5. Payment

We currently accept approved payment methods available during checkout, including Cash on Delivery (where available) and online payment options.

Orders will only be processed after successful payment verification where applicable.

6. Shipping & Delivery

Delivery times are estimates and may vary depending on your location and courier services.

Switchora is not responsible for delays caused by:

  • Courier companies

  • Weather conditions

  • Public holidays

  • Government restrictions

  • Force majeure events

Risk of loss transfers to the customer upon successful delivery.

7. Returns & Refunds

Returns and refunds are governed by our Refund Policy.

Customers should review the Refund Policy before making a purchase.

Products returned without authorization may not be accepted.

8. Product Installation & Safety

Electrical products should be installed by a qualified electrician.

Switchora is not responsible for:

  • Incorrect installation

  • Improper wiring

  • Unauthorized modifications

  • Damage caused by misuse

  • Damage resulting from incorrect voltage or electrical faults

Customers must follow the product manuals and safety instructions.

9. Smart Device Compatibility

Many Switchora products work with third-party platforms such as:

  • Tuya Smart

  • Smart Life

  • Google Assistant

  • Amazon Alexa

Compatibility depends on software updates, internet connectivity, and third-party platform availability.

Switchora cannot guarantee uninterrupted compatibility with services controlled by third parties.

10. Warranty

Warranty coverage varies by product.

The warranty does not cover:

  • Physical damage

  • Water damage

  • Fire damage

  • Electrical surges

  • Improper installation

  • Unauthorized repairs

  • Normal wear and tear

Proof of purchase may be required for warranty claims.

11. User Responsibilities

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to hack or disrupt the website.

  • Upload malicious software.

  • Misrepresent your identity.

  • Interfere with other customers' use of the website.

Violation of these Terms may result in suspension or termination of access.

12. Intellectual Property

All content on Switchora.pk, including:

  • Logo

  • Product images

  • Graphics

  • Text

  • Icons

  • Website design

is owned by Switchora or its licensors and may not be copied, reproduced, or distributed without prior written permission.

13. Limitation of Liability

To the maximum extent permitted by law, Switchora shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits

  • Business interruption

  • Data loss

  • Damage resulting from misuse or improper installation of products

Our maximum liability shall not exceed the amount paid for the specific product giving rise to the claim.

14. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of your information as described in the Privacy Policy.

15. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services.

Switchora is not responsible for the content, privacy practices, or services provided by these third parties.

16. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activities that occur under your account.

17. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising under these Terms shall be subject to the jurisdiction of the competent courts in Pakistan.

18. Changes to These Terms

Switchora reserves the right to modify these Terms at any time.

Updated Terms will be posted on this page with a revised Effective Date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us through the contact information provided on Switchora.pk.