At Switchora, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer returns under the following conditions:
Return Window
You may request a return within 7 days of receiving your order.
Eligibility
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging with all accessories and documentation included
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged, or altered
- Items without original packaging
- Items purchased on sale or as part of a bundle (unless defective)
How to Request a Return
To initiate a return, please contact us at support@switchora.pk with your order number and reason for return. Our team will respond within 1–2 business days with instructions.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days to your original payment method.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us immediately at support@switchora.pk and we will arrange a replacement or full refund at no cost to you.