Shipping policy

Effective Date: September 21, 2026

At Switchora, we are committed to delivering your smart electrical products safely, reliably, and as quickly as possible. We currently offer delivery across Pakistan.

1. Delivery Coverage

We provide nationwide delivery across Pakistan, including major cities and most serviceable areas.

Orders are shipped from our location in Karachi, Pakistan through reliable courier partners.

2. Shipping Charges

Free Shipping: On Bank Tranfer only
Standard Shipping: Orders may be subject to applicable delivery charges, which will be displayed during checkout.
Shipping charges may vary depending on the delivery location, order size, or courier service.

3. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders within Pakistan.

For COD orders, the customer is required to pay the full order amount to the courier representative at the time of delivery.

4. Order Processing

Orders are normally processed after successful order confirmation.

Please ensure that your:

Name
Phone number
Complete delivery address
City
Postal code, where applicable

are entered correctly at checkout to avoid delays.

Orders may require additional verification through a phone call or message before dispatch.

5. Delivery Time

Estimated delivery times may vary depending on your location and courier availability.

As a general guideline:

Major Cities: Approximately 2–5 working days
Other Cities / Remote Areas: Approximately 4–7 working days

Delivery times are estimates and are not guaranteed. Delays may occur due to weather conditions, public holidays, courier service interruptions, incorrect address information, or other circumstances beyond our control.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided so that you can monitor your shipment.

Customers can also use our Track Order facility where available.

If you have not received your tracking information or need assistance with your shipment, please contact our customer support team.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery policy.

If the customer is unavailable at the provided address or cannot be contacted, the shipment may be returned to Switchora.

Any additional shipping costs resulting from an incorrect address, failed delivery, or customer-requested re-delivery may be charged to the customer.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Switchora will not be responsible for delays or failed deliveries caused by:

Incorrect or incomplete addresses
Incorrect phone numbers
Customer unavailability
Failure to respond to courier calls
Refusal to receive an order

Please contact us as soon as possible if you need to update your delivery information after placing an order.

9. Damaged Packages

Please inspect your package at the time of delivery.

If the package appears severely damaged, opened, or tampered with, please notify the courier immediately and contact Switchora as soon as possible.

For any damage-related claim, we may request photographs or videos of the package and product to assist with our investigation.

10. Delayed or Lost Shipments

While we work with reliable courier partners, delivery delays can occasionally occur.

If your shipment appears to be significantly delayed or lost, please contact us with your order number. We will coordinate with the courier service to investigate the shipment and provide an appropriate resolution.